Cancellation Policy

1. General Cancellation Policy

• Cancellations can be made online via the portal or by contacting customer support.

• Refunds (if applicable) will be processed within 7–15 business days depending on the payment method.

• Cancellation charges vary based on the service provider (hotels, airlines, tours, etc.) and time of cancellation.

2. Flight Cancellation Policy

• Airlines’ individual policies apply – some tickets may be non-refundable.

• Cancellation fees depend on:

  • Time before departure (e.g., 24hrs+ for free cancellation on flexible fares).

  • Type of ticket (refundable/non-refundable).

• Partial refunds may apply after deducting airline penalties.

3. Hotel Cancellation Policy

• Free cancellation if done within 24–48 hours of booking (varies by hotel).

• Late cancellations (within 7 days of check-in) may incur 1-night charge.

• Non-refundable bookings cannot be canceled or modified.

4. Tour/Package Cancellation

• 30+ days before departure: Full refund (minus processing fees).

• 15–30 days before departure: 50% refund.

• Less than 15 days: No refund.

• Customized packages may have stricter policies.

5. Car Rental Cancellation

• Free cancellation if done 24–48 hours before pickup.

• Last-minute cancellations may incur a fee (up to 1-day rental cost).

6. No-Show Policy

• If a customer fails to check in (hotel) or board (flight), no refund is provided.

7. Refund Process

• Refunds are issued to the original payment method.

• Processing time: 7–15 working days (varies by bank/payment gateway).

8. Force Majeure & Special Cases

• Natural disasters, pandemics, or government advisories may qualify for waivers/full refunds (subject to provider policies).

9. How to Cancel?

• Online: Via "My Bookings" section on the portal.

• Customer Support: Call/email for assistance.